What Makes a Good DSE Assessor?
By Osmond Ergonomics on 12th Jul 2019
We are often asked how we select our assessors and what qualifications they have. Many people asking the question seem to expect a single qualification. Physiotherapist? Ergonomist? Occupational Therapist?
Whilst we do work with many physiotherapists, occupational therapists, osteopaths, chiropractors and ergonomists, the qualification is only part of the equation. Whilst one of these credentials may be a good foundation, none of them is necessarily better suited to the role. Indeed, an ergonomist might come from a psychology or systems background and a physiotherapist might have no occupational health training. Equally, someone with no medical or ergonomics qualifications may become an excellent assessor with training and experience.
We now have around 50 self-employed assessors working for us on an ad hoc basis, in addition to our in-house team. This gives us an excellent insight into answering the question in the title.
Essential criteria are:
- An active interest in people (as opposed to just carrying out a task)
- Empathy (to create trust and establish a rapid rapport with the client)
- Attitude (a desire to help the clients and solve crucial issues)
- Attention to detail (not just noticing the obvious, comprehensive reporting)
- Punctuality (for client appointment and returning the completed report)
- Understanding of the DSE Regulations (essential to fulfilling the assessment objectives)
- Formal DSE Assessor Training to an advanced level
- Hands-on product knowledge (to understand the answers as well as the issues)
- Access to excellent support and advice (professional networks and a great products supplier!)
- Professional indemnity insurance, DBS check, etc.
A professional qualification may be beneficial but can also be a red herring. For example, a good physiotherapist is not necessarily a good assessor.
The most important qualities any assessor must have are an active like of people, empathy and attitude. With these and the right training, almost anyone can become an excellent assessor and enjoy an exceptionally satisfying career.
We also have one other secret ingredient that is part of our interview, vetting and selection process. But if I told you what that is, it would not be a secret!
Interested to learn more?
We deliver training modules approved by the IIRSM (International Institute of Risk & Safety Management) and CIEHF (Chartered Institute of Ergonomics and Human Factors). Find out more about our DSE Assessor Training here.
We can help you pro-actively manage physical health issues and reduce levels of absenteeism amongst your workforce. If you would like us to carry out assessments for your organisation, find out more here.
If you want to be part of a motivated and highly skilled team delivering DSE (and other specialist) Assessments to organisations of all sizes across the public and private sectors, why not join our Freelance Assessor Team. Find out more.
Contact us online or call our expert team on 0345 345 0898.
What our customers say
"It was a great day and I found it really useful. Was expecting to just need a refresher, but learnt a lot of new tips and tricks."
Simon P Garcia of Freedom Ergonomics & Wellbeing on Workplace Postures & Seating and Options for Reasonable Adjustments courses